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Date of last update: 10-12-2025

In TOMOMI GROUP we are committed to the protection of personal data of our customers, suppliers, commercial partners and users of our website. This Privacy Policy describes how we collect, use, store and protect your information when you interact with our website https://tomomigroup.com/ and our services.

By using our site, submitting information through our form or call us, you agree to the terms set forth in this Privacy Policy.

1. Responsible for the Data Processing

TOMOMI GROUP
Company with a presence in United states, Venezuela, and Colombia.
Contact email: info@tomomigroup.com
Web site: https://tomomigroup.com/

2. Personal data we Collect

We collect data that you provide to us voluntarily, when you:

  • Complete the contact form.
  • Request information about products or services.
  • Use the simulation tool “TomoBot”.
  • You can communicate with us by e-mail or social networks.
  • Subscribe to newsletters, news and / or technical content.

The data that we may obtain include:

  • Name and surname
  • E-mail
  • Phone (if you provide it)
  • Country
  • Company and job title (if applicable)
  • Message or information related to your query

We also collect technical information about your navigation:

  • IP address
  • Type of browser
  • Pages visited
  • Anonymous data via cookies or analytic tools

3. Purposes of the Treatment

We use the information collected to:

  • To respond to your queries and commercial applications.
  • Manage quotes, orders, service broker and international logistics.
  • Send technical information, updates, news or promotions (if you consent).
  • Improve the user experience on the website.
  • Perform statistical analysis and use of the site.
  • Meet legal and regulatory obligations.
  • To ensure the security of the information and prevent fraudulent activities.

4. Use of Cookies

Our website uses cookies own and of third parties to:

  • Analyze the performance of the site.
  • Save browsing preferences.
  • Offer content adapted to the user.

You can set your browser to block these cookies, but some functions of the site may be affected.

5. Legal Basis Applicable

The data processing is carried out in accordance with the rules in force in the countries where we operate, including:

  • Law 1581 of 2012 (Colombia)
  • Law of Protection of Personal Data of Venezuela
  • Privacy regulations applicable in United States
  • General regulation of Data Protection (GDPR)when you apply to users located in the European Union

6. Sharing Data with Third parties

We only share personal data with:

  • Providers and allied logistics to deliver orders and manage imports.
  • Petrochemical and international manufacturers when necessary to process orders.
  • Technology platforms used for forms, email marketing, analysis or automation.
  • Competent authorities when required by law.

We never sell or trade your personal data.

7. Security and Storage of Information

We implement security measures, technical and administrative safeguards to protect your data, such as:

  • Secure servers
  • Restricted access
  • Encryption protocols
  • Internal controls for protection of information

We keep your data only for the period necessary to fulfill the purposes described above or as otherwise required by applicable laws.

8. User's rights over their Data

According to the applicable regulations, you have the right to:

  • Information on the processing of your data.
  • Request the update, correction or deletion.
  • Revoke the authorization for the processing of your data.
  • To submit requests, or complaints related to your information.

You can exercise these rights by writing to:
📧 info@tomomigroup.com

9. Treatment of Data in TomoBot

If you interact with our chatbot TomoBot:

  • Only collect data that is required to generate simulations or answer questions.
  • We do not request sensitive data.
  • The conversation can be stored to improve the service.

10. External Links

Our website may contain links to petrochemical allied, analysis platforms, blogs, and external sites. TOMOMI GROUP is not responsible for the privacy practices of such other sites.

11. Changes to this Policy

We may update this Privacy Policy at any time. The current version will always be available at:
https://tomomigroup.com/

The date of the last update is: 10-12-2025.

12. Contact

If you have any questions about this Privacy Policy or about the processing of your data, you can write to us at:

📧 info@tomomigroup.com
🌐 https://tomomigroup.com/

 

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